Informati/Technology – Contact Centre – Customer Care Agent

Apprenticeship and Certification Act
Unrestricted TradeTrade Code 634E
NOC 2282


  • Communicate accurately and effectively with clients, co-workers and supervisors
  • Demonstrate quality customer service skills
  • Responsible for creating and maintaining require documentation
  • Demonstrates a thorough knowledge of computer components and PC technology
  • Applies quality customer service skills
  • Handles pre-sales and post-sales services
  • Has effective negotiating skills
  • Supports sales organization through customer care activities
  • Acts and a liaison between clients and manufacturing, sales, support and financial services
  • Establishes and maintains quality client service skills

Personal Qualities

  • You like working with computers and the latest technology
  • You like problem solving and learning new things
  • You have the stamina to sit at your workstation for hours

Career Opportunities

  • Information technology analysts work for technology service companies, computer stores, all levels of governments, manufacturers, major retail chains, the military, banks, educational institutions and many other businesses
  • Some information technology analysts have their own business

Educational/Training Requirements

  • The minimum entry for apprenticeship is Grade 12
  • Completion of a 3,730 hour apprenticeship program

Training Availability

Information not available at this time, contact Employment Ontario at 905 837-7721 or 1-800-461-4608

Potential Earnings

  • Apprentices are paid according to the company’s wage scale
  • Wages1 typically range from $12.50 to $29.60 an hour, excluding overtime, with journeypersons usually earning the higher end of the pay scale

Prospects For Employment

  • Employment is expected to grow about as fast as the average for all occupations through the year 20092

Financial Incentives

  • Employers who employ first, second and third year apprentices can apply for the Apprenticeship Training tax Credit
  • Apprentices may be able to apply for the Tradesperson’s Tools Tax Deduction