Information Technology – Contact Centre – Inside Sales Agent

Information Technology – Contact Centre – Inside Sales Agent
Apprenticeship and Certification Act
Unrestricted Trade Trade Code 634D
NOC 2282


  • Maintain a functional contact centre sales environment
  • Communicate accurately and effectively
  • Demonstrate quality customer service skills
  • Apply sales techniques
  • Create and maintain required documentation
  • Setup and configure microcomputer system and components
  • Demonstrate strong teamwork skills
  • Actively apply coaching and mentoring skills

Personal Qualities

  • You like working with computers and the latest technology
  • You like problem solving and learning new things
  • You have the stamina to sit at your workstation for hours

Career Opportunities

  • Information technology analysts work for technology service companies, computer stores, all levels of governments, manufacturers, major retail chains, the military, banks, educational institutions and many other businesses
  • Some information technology analysts have their own business

Educational/Training Requirements

  • The minimum entry for apprenticeship is Grade 12
  • Completion of a 3,730 hour apprenticeship program

Training Availability

Information not available at this time, contact Employment Ontario at 905 837-7721 or 1-800-461-4608

Potential Earnings

  • Apprentices are paid according to the company’s wage scale
  • Wages 1 range from $12.50 to $29.60 an hour, excluding overtime, with journeypersons usually earning the higher end of the pay scale

Prospects For Employment

  • Employment is expected to grow about as fast as the average for all occupations through the year 2009 2

Financial Incentives

  • Employers who employ first, second and third year apprentices can apply for the Apprenticeship Training Tax Credit